Terms of Sale
Warranty Policy
| Item | Content | Duration |
| Handset | DOA for Swap | 14 days |
| Handset | Defective in Warranty | 12 months |
| Battery | Defective in Warranty | 6 months |
| Accessories （charger, data cable, OTG cable, earphone, power bank） | DOA for swap | 14 days |
| Accessories （charger, data cable, OTG cable, earphone, power bank） | Defective in Warranty | 12 months |
| Accessories ( screen protector, flip cover, proctective case, Bamboo styleSwap Cover, Swag ) | DOA for swap | 14 days |
| For all items | Remorse return | 14 days (The item is in new and unopened condition) |
The limited warranty does not cover:
- Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt; unusual physical, electrical or electromechanical stress.
- Scratches, dents and cosmetic damage, unless caused by OnePlus.
- Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
- Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
- Ordinary wear and tear.
- Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by OnePlus.
- Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by OnePlus.
- Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
- Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the product.
- Products not purchased from local authorized retail channels (we recommend you to contact the point of sale for support).
- Repair conducted by un-official repair centers.
Please contact Customer Service for enquiries regarding Limited Warranty.
Disclaimer
We are not liable for any loss or damages that may arise from using our services.
Changes
We reserve the right to update this document at any time without prior notification.